Please read the Partner Terms below before submitting your application. You must accept them to apply to join the Partner Network.
1. Parties and status
These Installation Partner Terms & Conditions (the “Agreement”) govern participation in the Simply Smarter partner network operated by Simply Smarter Solar&Renewables Ltd. (“Simply Smarter”, “we”, “us” or “our”). The applicant and, if approved, installation business is the “Partner”. The Partner acts as an independent contractor and not as our employee, worker, agent, representative, franchisee, joint venturer or subcontractor.
2. Appointment and no guarantee of work
Approval gives the Partner eligibility to receive suitable customer opportunities through the Simply Smarter marketplace. Appointment is non-exclusive. We do not guarantee any minimum number, value or frequency of enquiries, quotations, contracts or completed installations and may decide which Partners are invited to quote for a project.
3. Continuing eligibility and due diligence
The Partner warrants that all information supplied in its application and during the relationship is complete, accurate and not misleading. The Partner must maintain all registrations, certifications, competence, licences, permissions and insurance required for the services it offers, including MCS or other scheme membership where applicable. The Partner must notify us promptly of any material change to its certification, insurance, ownership, financial position, regulatory status, complaints history or ability to perform customer contracts. We may undertake ongoing due diligence and request reasonable supporting evidence.
4. Customer introductions
A customer or project first identified, referred, supplied or introduced to the Partner by or through Simply Smarter is an “Introduced Customer”. Information supplied about an Introduced Customer may be used only for evaluating, quoting for, delivering and supporting the relevant customer project and for purposes permitted by applicable data-protection law.
5. Customer contract and Partner responsibility
If an Introduced Customer appoints the Partner, the contract for supply and installation is directly between the Partner and the customer. Simply Smarter is not a party to that installation contract merely because we introduced the customer, prepared an indicative design, facilitated quotations, provided comparison information, communicated with either party or receive a Partner fee.
The Partner has sole responsibility for its final site survey, verification and final technical design; structural and electrical suitability; equipment compatibility; installation method; workmanship; employees and subcontractors; health and safety; DNO requirements; planning and building requirements; MCS and other certification; commissioning; handover; warranties; remedial work; and aftercare. The Partner remains responsible for all acts and omissions of persons it uses to perform the installation.
6. Simply Smarter designs
Any design, model, proposal, savings estimate or specification supplied by Simply Smarter is preliminary or indicative unless expressly stated otherwise. Before contracting with the customer or commencing work, the Partner must independently verify the property, design, equipment, electrical and structural requirements and all applicable technical and regulatory requirements. The Partner must not rely on a Simply Smarter design as a substitute for its professional duties.
7. Quotation and sales standards
Partner quotations must be genuine, transparent, accurate and sufficiently complete for the customer to understand the equipment, scope, exclusions, price, warranties and material assumptions. The Partner must not use misleading headline prices, hidden charges, unjustified post-survey price increases, high-pressure selling or substitute specified equipment without the customer’s informed agreement. The Partner must not represent itself as employed by, owned by or authorised to bind Simply Smarter.
8. Partner fees
The Partner shall pay the membership, success, transaction or other Partner fees shown in the applicable Simply Smarter Partner Fee Schedule, portal, order form or written commercial agreement in force for that Partner. Unless a written commercial agreement states otherwise, a success fee becomes payable when an Introduced Customer accepts the Partner’s quotation, enters into an installation contract, pays a deposit or otherwise makes a binding commitment to proceed, whichever occurs first. Applicable VAT is payable in addition where required.
9. Non-circumvention and reporting
The Partner must not directly or indirectly avoid, reduce or defeat a fee properly payable to Simply Smarter by moving an Introduced Customer or project outside the platform, using an associated company, employee, subcontractor or third party, or altering the route by which the customer contracts or pays. The Partner must promptly and accurately report quotations accepted, contracts entered into, deposits received, material contract variations, cancellations and completed projects involving Introduced Customers. Obligations concerning Introduced Customers and accrued fees survive suspension or termination.
10. Customer service, warranties and complaints
The Partner shall treat customers fairly and professionally, protect customers’ homes and property, communicate material changes promptly and provide certificates, warranties and handover information when due. The Partner is responsible for responding to complaints, defects and warranty matters relating to its work. We may facilitate communications, investigate concerns or request records without becoming responsible for the Partner’s contractual obligations.
11. Data protection
Each party must comply with applicable UK data-protection and privacy law. Customer information must be kept secure, accessed only by personnel who need it, retained only as lawfully required and not sold, reused for unrelated marketing or disclosed to unauthorised third parties. The Partner is responsible for establishing its own lawful basis and providing any privacy information required for processing it undertakes as an independent controller.
12. Confidentiality and intellectual property
The Partner must keep confidential non-public commercial, customer, pricing, technology, design, marketplace and business information received from Simply Smarter. Simply Smarter’s website, software, comparison methodology, reports, templates, designs, branding and other intellectual property remain ours or our licensors’. No right is granted to copy, reverse engineer, commercially exploit or create a competing service from those materials except to the limited extent necessary to quote for and perform an Introduced Customer’s project.
13. Records and verification
The Partner must maintain accurate records reasonably sufficient to verify compliance with this Agreement and fees due on Introduced Customers. On reasonable notice, we may request records directly relevant to an Introduced Customer, quotation, contract, fee calculation, accreditation, insurance or complaint. Any audit or verification must be proportionate and subject to appropriate confidentiality and data-protection safeguards.
14. Suspension and termination
We may suspend invitations or Partner access while investigating a concern and may terminate participation for material or repeated breach, unsafe or unlawful conduct, expired or inadequate certification or insurance, dishonesty, misleading information, serious customer-service failures, non-payment, circumvention, misuse of customer data or conduct reasonably likely to cause material harm to customers or the Simply Smarter marketplace or reputation. Either party may otherwise terminate the relationship in accordance with any applicable written commercial terms. Termination does not extinguish accrued rights, unpaid fees or provisions intended to survive.
15. Indemnity
To the extent permitted by law, the Partner shall indemnify Simply Smarter against third-party claims, losses, liabilities, damages, costs and reasonable professional expenses arising from the Partner’s breach of this Agreement, negligent or unlawful acts or omissions, installation activities, employees or subcontractors, infringement, data-protection breach or failure to meet its obligations to an Introduced Customer, except to the extent caused by Simply Smarter’s own negligence, breach or unlawful act.
16. Limitation of Simply Smarter liability
Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded or limited. Subject to that, Simply Smarter is not responsible for the Partner’s acts or omissions, installation work, customer contract, loss of anticipated work or profits, or indirect or consequential loss. Any further liability cap or exclusions contained in an agreed commercial schedule apply to the extent permitted by law.
17. Compliance and conduct
The Partner shall comply with applicable law, regulation, industry rules and consumer-protection requirements, including requirements relevant to electrical work, renewable installations, advertising, distance or off-premises contracting, cancellation rights, health and safety, anti-bribery, modern slavery and competition law where applicable.
18. Entire agreement, variation and assignment
This Agreement, together with any Partner Fee Schedule and written commercial schedule expressly incorporated into it, constitutes the agreement governing Partner participation and supersedes prior discussions on that subject. A Partner may not assign or transfer its rights or obligations without our written consent. We may update network terms prospectively by giving reasonable notice; material fee changes will apply as stated in the relevant fee schedule or notice and will not retrospectively alter fees already accrued.
19. Governing law and jurisdiction
Unless an agreed written commercial schedule provides otherwise, this Agreement is governed by the laws of Scotland and the Scottish courts shall have jurisdiction, without prejudice to any mandatory rule that applies otherwise.
20. Acceptance
By ticking the acceptance box and submitting the application, the person submitting it confirms that they are authorised to act for the applicant business, that they have read and understood this Agreement and that, if the application is approved, the Partner agrees to be bound by it together with the applicable Partner Fee Schedule and any written commercial schedule agreed with Simply Smarter.
